About the Role
We are looking for a Call Center Coordinator to manage and coordinate day-to-day call center operations for our political research, public opinion, survey, and outreach projects.
The ideal candidate should have strong communication and team-management skills, be comfortable working with data and reports, and be able to coordinate with callers and project teams to ensure smooth and timely execution of assigned projects.
Key Responsibilities
- Coordinate daily activities of the call center team and ensure smooth workflow.
- Allocate calling tasks to team members and monitor daily progress.
- Track call volumes, completion status, productivity, and project-wise targets.
- Ensure callers follow approved calling scripts, survey questionnaires, and project guidelines.
- Monitor the quality and accuracy of collected information.
- Coordinate with research and project teams regarding survey requirements and updates.
- Prepare and share daily and weekly performance reports.
- Identify operational issues and escalate them to the reporting manager.
- Conduct regular follow-ups with callers regarding pending tasks and targets.
- Maintain accurate records of calling activities and survey responses.
- Support training and onboarding of new callers.
- Ensure data confidentiality and compliance with company and project guidelines.
- Coordinate with field teams and other internal teams whenever required.
- Handle urgent project requirements and ensure deadlines are met.
Required Skills
- Excellent communication and interpersonal skills.
- Good knowledge of MS Excel / Google Sheets.
- Strong coordination and team-management abilities.
- Good understanding of data entry and reporting.
- Ability to work with targets and deadlines.
- Strong attention to detail.
- Ability to manage multiple tasks and projects simultaneously.
- Good problem-solving and follow-up skills.
- Comfortable working in a fast-paced environment.
- Knowledge of regional or local languages will be an added advantage.
Preferred Qualifications
- Bachelor’s degree in any discipline.
- 2–4 years of experience in call center coordination, telecalling operations, survey operations, research, or a similar role.
- Experience in political consultancy, public opinion research, election-related projects, or survey-based projects will be an advantage.
Key Performance Areas (KPIs)
- Daily calling and task completion.
- Team productivity and attendance.
- Data accuracy and quality.
- Survey completion rate.
- Timely submission of reports.
- Adherence to calling scripts and project guidelines.
- Effective coordination between the call center and project teams.
How to Apply
